Legal documents
The pages below are the public reference documents linked from Prestance Lab's master subscription agreement. Each URL is inscribed verbatim into signed customer contracts and will not be relocated. Material changes are notified to active Customers at least thirty days in advance, in line with our general terms of service.
Index
- Terms of Service → General Terms and Conditions (GTCs) governing the subscription — definitions, acceptable use, data protection, intellectual property, fees, warranties, termination, and governing law.
- Documentation → Channels (telephone, WhatsApp, SMS, email, optional app), languages, supported devices, browsers, network requirements, audio hardware, enrolment, and single sign-on.
- Maintenance & SLAs → Service availability target, planned maintenance windows, support tiers, response and restoration commitments.
- Security policy → Hosting, encryption, access control, advisor privacy and manager signals, AI sub-processor no-train posture, EU hosting of stored data with the live voice stage in the US under SCCs, and compliance roadmap.
- Data Processing Agreement → Controller and processor roles, processing operations, sub-processor list, and international transfer mechanisms.
- Privacy Policy → How we handle personal data, client files, voice recordings, retention, sub-processors, and your data-protection rights.
- Acceptable Use Policy → Permitted use, prohibited content, client-data rules, restrictions on HR-decision automation, account security, and upstream provider AUPs.
- Mentions légales → Éditeur, hébergeur et directeur de la publication du site (LCEN art. 6-III), en français.